Shipping policy
At H10, we aim to make delivery as simple and reliable as possible.
Orders are fulfilled from local inventory whenever possible:
- France & Europe: fulfilled from our inventory in France.
- United States: fulfilled from our inventory in the USA.
Our orders may be processed and shipped through Amazon Multi-Channel Fulfilment and other trusted logistics partners.
Final shipping costs are always displayed at checkout before payment.
Delivery times
Estimated delivery times after dispatch:
France: approximately 2–4 business days
Europe: approximately 3–7 business days
United States: approximately 3–5 business days
Delivery times are estimates and may occasionally be affected by carrier delays, public holidays or periods of high demand.
Order processing
Orders are generally processed within 1–2 business days.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
European orders
Orders within the European Union are fulfilled from France.
For destinations outside the European Union, additional customs duties, import taxes or local fees may apply depending on the destination country. These charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.
United States orders
US orders are fulfilled domestically from inventory located in the United States whenever stock is available.
Applicable sales taxes are calculated at checkout according to the delivery destination.
Incorrect shipping information
Please make sure your delivery address is correct before completing your order.
If you notice an error, contact us as soon as possible at drink@h10coffee.com. Once an order has entered fulfilment, we may no longer be able to modify or redirect it.
Delivery issues
If your order appears lost, damaged or significantly delayed, please contact us at:
Please include your order number so we can assist you as quickly as possible.
Questions
For any questions regarding shipping or your order, contact: