Terms of sale
Last updated: September 2026
These Terms & Conditions of Sale govern all purchases made through h10coffee.com.
By placing an order on the website, the customer confirms that they have read and accepted these Terms & Conditions of Sale before completing their purchase.
1. Seller
The products available on h10coffee.com are sold by:
All Global Exports
SASU incorporated under French law
484 rue Suzanne de Vaquerolles
13300 Salon-de-Provence
France
SIREN / RCS: 821514387 - EU VAT number: FR56821514387
Email: drink@h10coffee.com
All Global Exports is the legal seller and operator of the H10 online store.
2. Products
H10 makes every reasonable effort to present its products accurately, including their characteristics, ingredients, format, quantity and preparation instructions.
Product photographs and visual representations are provided for illustrative purposes and may show minor differences in colour, appearance or packaging without affecting the essential characteristics of the product.
Customers are responsible for reviewing the ingredient list and other product information before consumption, particularly in the case of allergies, sensitivities or specific dietary requirements.
3. Availability
Products are offered subject to availability.
If an item becomes unavailable after an order has been placed, we will contact the customer as soon as reasonably possible.
Where we are unable to fulfil the order, the relevant amount will be refunded using the original payment method.
4. Prices
Prices displayed on the website are shown in the currency applicable to the customer's market.
For customers within the European Union, prices displayed to consumers include applicable VAT unless otherwise stated.
Shipping costs are calculated separately and clearly displayed before the order is confirmed.
The total amount payable, including applicable taxes and delivery charges, is displayed before payment.
French consumer rules require prices and any additional delivery charges to be disclosed before the purchase is concluded.
H10 reserves the right to change its prices at any time. Products will, however, be charged at the price displayed when the order is placed.
5. Orders
The customer selects the products they wish to purchase and proceeds through the checkout process.
Before completing payment, the customer is able to review the products, quantities, delivery information and total price of the order.
An order becomes binding once payment has been successfully completed and an order confirmation has been issued.
We reserve the right to refuse or cancel an order in cases including suspected fraud, payment issues, obvious pricing errors, abuse of promotional offers or product unavailability.
Any payment already received for a cancelled order will be refunded.
6. Payment
Payment methods available at checkout may include credit or debit cards, PayPal and other payment methods made available by Shopify or our payment providers.
Payment is due in full when the order is placed.
Transactions are processed through secure third-party payment providers. H10 does not directly store complete payment-card information.
7. Delivery
Orders are delivered to the address provided by the customer during checkout.
Our current fulfilment structure is generally:
France and Europe: fulfilled from inventory located in France.
United States: fulfilled from inventory located in the United States whenever available.
Orders may be processed through Amazon Multi-Channel Fulfilment or other trusted logistics providers.
Delivery prices and estimated delivery times are described in our Shipping Policy and displayed at checkout.
French law requires the seller to communicate a delivery date or timeframe. If no timeframe has been agreed, delivery must generally take place without unjustified delay and no later than 30 days after the contract is concluded.
Estimated carrier delivery times may occasionally be affected by circumstances outside our reasonable control.
8. Customs and Import Charges
Orders shipped within the European Union from our EU inventory should not normally incur additional customs charges for the customer.
For orders delivered outside the applicable domestic or customs territory, customs duties, import taxes or other local charges may apply.
Where such charges are not collected at checkout, they remain the responsibility of the customer.
9. Right of Withdrawal — EU Consumers
Consumers purchasing online within the European Union generally have a legal right to withdraw from their purchase within 14 calendar days from receipt of the goods, without having to provide a reason.
To exercise this right, the customer must notify us clearly of their decision to withdraw by contacting:
The customer may also use the withdrawal form provided at the end of these Terms.
The customer then has the applicable statutory period to return the product.
Condition of returned products
Customers may inspect the product as reasonably necessary to determine its nature and characteristics.
Where a product has been handled beyond what is necessary for such inspection, the customer may be responsible for any resulting reduction in value, where permitted by law.
Certain statutory exceptions to the right of withdrawal may apply, including where a sealed product is not suitable for return for health-protection or hygiene reasons once it has been unsealed.
Because H10 is a consumable food product, please contact us before returning any opened or unsealed product so that we can determine whether the statutory withdrawal right applies to the particular situation.
This wording is preferable to simply stating that “food products cannot be returned,” because the standard EU withdrawal right still applies unless a specific statutory exception applies.
10. Return Costs and Refunds
Unless the product is defective, damaged, incorrect or otherwise non-conforming, the customer is responsible for the direct cost of returning a product when exercising the right of withdrawal.
Returned products should be sent to:
All Global Exports
484 rue Suzanne de Vaquerolles
13300 Salon-de-Provence
France
Please contact us at drink@h10coffee.com before sending a return.
Where the statutory withdrawal right applies, we will refund amounts due in accordance with applicable consumer law using the same payment method used for the original transaction unless another method has been expressly agreed.
Additional delivery costs resulting from the customer choosing a more expensive delivery method than the standard delivery option offered by us are not required to be reimbursed to the extent permitted by law.
11. Damaged, Incorrect or Non-Conforming Orders
If an order arrives damaged, incorrect, incomplete or appears defective, please contact us as soon as possible at:
Please include:
- your order number;
- a description of the issue;
- photographs where relevant.
Your statutory rights are not affected by our return or refund procedures.
A professional seller in France remains responsible for delivering goods that conform to the contract, and the statutory guarantee of conformity generally protects consumers for two years from delivery.
12. Legal Guarantees
Consumers benefit from the mandatory legal protections applicable to their purchase, including where relevant:
the legal guarantee of conformity, and
the legal guarantee against hidden defects.
These statutory rights apply independently of any commercial policy offered by H10.
Nothing in these Terms excludes or limits any mandatory consumer protection that cannot legally be excluded. French authorities specifically require consumer terms to explain the existence and implementation of these legal guarantees.
13. Promotions and Discount Codes
Promotional offers and discount codes are subject to the conditions communicated with the relevant promotion.
Unless otherwise stated:
- promotional codes cannot be exchanged for cash;
- they cannot be applied retrospectively;
- multiple promotional codes cannot necessarily be combined;
- promotions are subject to availability and may have an expiry date.
We reserve the right to refuse a promotional code where there is evidence of misuse, fraud or a technical pricing error.
14. Product Information and Health
H10 is a food product and is not intended to diagnose, treat, cure or prevent disease.
Information provided through h10coffee.com, including content relating to ingredients, nutrition, research, wellness or lifestyle, is provided for general informational purposes.
It should not replace advice from a qualified healthcare professional.
Consumers with medical conditions, those who are pregnant or breastfeeding, those taking medication, or those with concerns about caffeine or botanical ingredients should seek appropriate professional advice before consumption.
15. Liability
All Global Exports remains responsible for its obligations under applicable consumer law.
However, to the extent permitted by law, we cannot be held responsible for indirect losses resulting from circumstances outside our reasonable control or for misuse of the product contrary to the instructions provided.
Nothing in these Terms excludes or limits liability where such limitation would be prohibited by applicable law.
16. Personal Data
Personal information collected in connection with purchases is processed in accordance with our Privacy Policy.
The website may also use cookies and similar technologies as described in our Cookie Policy.
17. Customer Service and Complaints
For any question or complaint concerning an order, please contact:
We will make reasonable efforts to resolve complaints directly and promptly.
18. Consumer Mediation
In accordance with French consumer law, consumers have the right to use a consumer mediation service if a dispute cannot first be resolved directly with us.
19. Applicable Law
These Terms & Conditions of Sale are governed by French law.
For consumers residing in another country, this choice of law does not deprive them of mandatory consumer protections that apply under the law of their country of residence where those protections cannot legally be excluded.
In the event of a dispute, the parties will first attempt to reach an amicable resolution.
Consumers retain the right to bring proceedings before any court having jurisdiction under applicable consumer law.
20. Changes to These Terms
We may update these Terms & Conditions of Sale from time to time to reflect changes in our business, products or applicable laws.
The Terms applicable to an order are those in force at the time the order is placed.
21. Contact
All Global Exports
484 rue Suzanne de Vaquerolles
13300 Salon-de-Provence
France
Email: drink@h10coffee.com